When contacting our telephone triage nurses during early morning hours (until approximately 10:30am), all day on Mondays, and anytime during the winter "sick season", please keep in mind that we tend to have a notably higher call volume. Our pediatric telephone nurses work hard to listen carefully and be certain they fully understand your child(ren)'s need. Telephone calls to our pediatric telephone nurses are answered in the order they are received. There is no way to determine what the call volume will be on a daily basis, nor is there any way to determine the length of time necessary to effectively address the concerns of each caller. We appreciate your patience as the telephone nurses work steadily to accept all calls and provide appropriate/helpful direction.